Privacy Policy

1. Introduction

Frazermore LLP ("we", "our", or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.

2. Information We Collect

We may collect the following types of personal information:

• Identity Data: name, username, or similar identifier.
• Contact Data: email address, telephone number, and postal address.
• Property Data: details about properties you list or enquire about.
• Transaction Data: details about payments to and from you.
• Technical Data: IP address, browser type and version, time zone setting, operating system, and platform.
• Usage Data: information about how you use our website and services.
• Marketing Data: your preferences in receiving marketing from us.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform and services.
• Process transactions and send related information including confirmations and receipts.
• Respond to comments and questions and provide customer support.
• Send administrative information such as updates, security alerts, and support messages.
• Facilitate the referral programme and associated payments.
• Comply with legal obligations.
• Detect, prevent, and address technical issues or fraudulent activity.

4. Legal Basis for Processing

We process your personal data under the following lawful bases in accordance with the UK GDPR and Data Protection Act 2018:

• Contract: processing is necessary to perform our contract with you.
• Legal obligation: processing is necessary to comply with a legal requirement.
• Legitimate interests: processing is in our legitimate interests and not overridden by your rights.
• Consent: where you have provided explicit consent.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service providers who assist us in operating our website and conducting our business (e.g., payment processors, hosting providers).
• Professional advisers including lawyers, bankers, auditors, and insurers.
• Regulatory and legal authorities where required by law.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. In general, we retain account and transaction data for a minimum of 6 years in accordance with UK tax and company law requirements.

7. Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal data.
• Request correction of inaccurate personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent at any time.

To exercise any of these rights, please contact us at hello@frazermore.com.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: